Customer Satisfaction & Case Results

Our approach

Why we think customer satisfaction matters most

Customer satisfaction is central to how we work at Scholt Energy. It reflects our focus on long-term partnerships built on trust and on helping businesses manage energy strategically.

We see ourselves as an external energy manager and sparring partner for our customers. Whether energy is a core competence within an organisation or not, we help structure complexity, provide clarity and support decision-making. High customer satisfaction is the result of this partnership-driven approach.

We actively gather customer feedback to understand what matters most. Each year, we run a satisfaction survey and use the insights to improve our communication, processes and services.

As part of this survey, we measure our Net Promoter Score (NPS). The NPS indicates how likely customers are to recommend Scholt Energy to others and is a widely used benchmark for customer loyalty. Our current NPS is +45, which is well above the average for energy suppliers.

Personal contact

Individual guidance

Strong partnerships are built through personal interaction. That is why we regularly hold evaluation meetings with our customers. These conversations allow us to understand goals, priorities and challenges in more depth and to adjust our approach accordingly.

Through open dialogue, new ideas emerge and opportunities become visible. This creates a productive collaboration in which both parties actively work on improvement and long-term value.

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We believe customer satisfaction grows when customers feel informed, confident and in control. That is why we provide practical tools, market insights and newsletters that help customers monitor energy prices, purchasing moments and market conditions.

By combining economic insight with clear information, we help customers make well-founded decisions and communicate them internally and externally. We act as a partner who oversees all energy-related processes and supports not only organisations, but also the people responsible within them.

Our goal is always a long-term relationship. We achieve this by ensuring that customers benefit economically and operationally from our services. We provide clear recommendations, remain accessible and work transparently and proactively. Customer satisfaction is an essential part of our success. Our low churn rate reflects the strength of our partnerships and confirms that our approach works.

"We value the open exchange and the professional support in our collaboration with Scholt. The user-friendly portal provides us with a clear overview of our consumption data while also supporting us in monitoring the market. We are convinced that, with Scholt, we have the right partner by our side for our energy procurement."

Niklas Niewiem

Head of Purchasing, Reichold Feinkost GmbH

Customer satisfaction

Why we think customer satisfaction matters most

Customer satisfaction is central to how we work at Scholt Energy. It reflects our focus on long-term partnerships built on trust and on helping businesses manage energy strategically.

NPS +45

Individual guidance

How we build long-term relations

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